Using Online Catalog & Renewal
How to check your account and renew books online
To find out what items you have checked out, or when they are due, to renew items, or to access Reference databases, you must have a valid Huntington Beach Public Library card number and
Personal Identification Number (PIN). (If you do not have a PIN, or do not remember it, you must come into the Library in person with your Library card and a photo ID to get a new one.)
Finding the Catalog
Select the Catalog/Renewals red button. Once at that page, click
on the button Enter Catalog.
Managing Your Account Online
Library Catalog,
click on the My Account/Renew tab.
Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
Your PIN# is the last four numbers of your phone number when
you registered for your library card.
Common Errors
during Login
If you get the error "Login failed. Please
check your barcode and pin and try again" when trying to log in.
- Make sure that you are entering a 14 digit number WITHOUT any
spaces or punctuation marks.
- Check that you are typing the
correct pin number ( the last 4 digits of the phone number).
- Check
that your Number lock is on if using the number keypad.
- Make sure that your card is not
expired or that your
account is not in collection status.
- Media only cards holders
will not be able to use online account features.
- Contact the Library to verify your pin number if all else fails.
714-842-4481
To Login to Your Account
- From the
Library Catalog,
click on the My Account/Renew tab.
- Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
- Your PIN# is the last four numbers of your phone number when
you registered for your library card.
To View a List of Checked Out Items
- From the
Library Catalog,
click on the My Account/Renew tab.
- Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
- Your PIN# is the last four numbers of your phone number when
you registered for your library card.
- Click on the Checked Out link.
To Renew a Library Book
- From the
Library Catalog,
click on the My Account/Renew tab.
- Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
- Your PIN# is the last four numbers of your phone number when
you registered for your library card.
Click on the Checked Out link.
Check the box to the left of title of the item(s) to be renewed.
Click the Renew button.
A new due date will display if item has been renewed
correctly.
Renewal Limits:
Overdue items, items placed on reserve, and
fee-based media materials such as videos, books on cassette, rental books, etc. cannot be renewed and must be returned to the Library when due.
There is a maximum limit of only 1 renewal extension for each
item.
To Access Databases
Library Catalog, click on the
Databases tab.
Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
Your PIN# is the last four numbers of your phone number when
you registered for your library card.
To Place a Hold Request
- Click on the My Account/Renew tab - make sure that you are on the
library catalog
page
to see the tab.
Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
Your PIN# is the last four numbers of your phone number when
you registered for your library card.
Click on the Search tab and locate the item that you would
like to request.
Click on the Request Item button.
A request confirmation screen will appear.
Click the Request (costs $1) button to finalize.
NOTE:
The $1.00 fee must be paid when the book is picked up. If you
fail to pick up your hold, the fee will be charged to your
account.
If a hold request is cancelled before the book is ready to be
picked up, the $1.00 fee will not be charged.
No online holds are allowed on branch or media items.
Online holds may be picked up at the Central Library only.
To Cancel A Hold Request
- Click on the My Account/Renew tab - make sure that you are on the
library catalog
page
to see the tab.
Log in with your barcode number, 14 digits, no spaces
(normally begins with 2111900xxxxxxx).
Your PIN# is the last four numbers of your phone number when
you registered for your library card.
Click on the Holds link.
To cancel a hold, mark the box located to the left of request
to be cancelled, then click the Cancel button.
If a hold is cancelled before the book arrives, the $1.00 fee
will not be charged.
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How to access online databases
The Library provides a variety of research databases for
patrons to use. All patrons may use these databases free of
charge in the Reference Department of the Central Library.
Some of these databases are also available to all patrons
through our
catalog throughout the Central Library and at all
Branch libraries. These databases are also accessible over
the Internet to patrons with a valid Huntington Beach Public
Library card and Personal Identification Number (PIN).
To find out the current list of
available databases, click
here.
Instructions on how to access databases online
Log on to the
catalog with your Library Card number and PIN as
described above. After logging in, select e-Resources
(Databases) tab.
Select the database you wish to
search by clicking on it. When pages appear asking you to
confirm your choice, do so by clicking on the database name.
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Problems using the catalog?
P roblems
connecting with our catalog are often traced to the following:
"Pop-up Blocker" utilities
Some patron functions of our online catalog use pop-up windows, and
if you are using utility software that blocks such windows, these
functions will not work. Please disable such software while using
our online catalog (you may still experience problems using certain
features within the catalog, however).
Firewalls
Some Firewall settings can secure your
computer so well that certain features of our catalog will not work.
If you experience problems, particularly with interactive “Patron
functions”, try configuring your firewall to allow you to verify
blocking manually, then permit access from our web site as you
access these features.
Java
must be also enabled
on your system for certain interactive features to work.
Personal Identification Number (PIN)
If you can log in successfully as a guest, but not with your
library card number and PIN, you may need to stop by
the Reception Desk at the Central Library, or the staff desks of any
branch library to have your PIN reset. You must be present in
person with your Library card and a photo identification for staff
to complete this process for you.
Problems accessing Heritage Quest
or other databases:
If
you are using a Mac computer
click here.
If
you have Norton's software,
click here.
Try disabling your Norton
Internet Security if you get authentication failed for Heritage Quest.
Other programs that may cause the message of
authentication failed
for Heritage Quest would be Zone Alarm Firewall, Google Web Accelerator,
and other Firewall programs. Temporarily exit out of these programs by
right-clicking on the program icon located next to the time in the lower right
hand corner of the screen. When you are finished using the databases, you can
resume using those protective utilities.
Instructions to disable Norton Internet Security
Locate the Norton Internet
Security icon in the system tray located next to the time clock in the lower
right corner of your screen. This is also how you can disable it temporarily.
You may need to disable it temporarily to discover if it is a source of your
problem.
To disable it:
-
Right click on the icon
-
Choose Disable from the
menu
-
Choose 30 minutes or
however long you need to use Heritage Quest.
-
Go back to
www.hbpl.org and access HQ again.
If
you are using Internet Explorer (IE) version 6 try this:
Turn
off the IE popup blocker OR add these websites to your popup blocker
exceptions:
*.heritagequestonline.com
*.umi.com
persi.heritagequestonline.com
rpa.hbpl.org
rpa.hbpl.org/rpa/webauth.exe
rpa.hbpl.org/rpa/default/newlinks.htm
catalog.hbpl.org
To
turn off IE pop up blocker:
Click on Tools, Pop-Up Blocker, Turn Off pop-up blocker
To
add website exceptions to pop-up blocker:
Click on Tools, Pop-Up Blocker, Pop-up blocker settings, type in the list of
sites above and click Add after each one.
If
turning off your pop-up blocker doesn't work, try adding the list of sites to
your trusted sites in Internet Explorer.
Click on Tools, Internet Options, Security Tab, Trusted Sites icon (green
checkmark circle 3rd one across)
Click on Sites.. button and type in the list of sites above and click Add
button after each one.
Uncheck the box that says "Require server verification (https:) for all sites
in this zone.
If turning
off the pop-up blocker and adding the trusted sites doesn't work you should try adding the
list of above sites to the firewall exceptions or turn off/disable your
firewall while accessing the databases.
Mac
computer incompatibilities:
Older Macs with Internet Explorer version 5, Safari 1, or Netscape version 7.2
will not be able access some databases nor display My Account/Renew tabs.
You would either have to upgrade to a newer version of IE or use a free
browser called
Opera.
You’ll want to use Opera version 6 if you
have a lower level Mac operating system like OS 8 or 9.
If you use Safari for OS X, it does not allow you to return to the catalog
website without completely clearing your cached history. You must empty cache
in Safari.
Problems logging into My Account - "Error:This channel failed to accept PCS"
If you see this error
message below when you try to log into your account, your browser cookie
settings are too restrictive.
You
can either decrease the privacy level on your Internet Browser cookie settings
or make a one-time exception to accept the catalog's cookies. To make a
one-time exception follow these steps:
1.
Open up Internet Explorer
2.
Click on Tools, Internet Options
3.
Click on the Privacy tab, and click on the Sites button. (If the sites button
is greyed out, move the slider down a notch).
4.
Type in: catalog.hbpl.org and click Allow
5.
Click OK, Apply, and OK
Problems accessing
Reference USA database:
Why I am getting
Username/Password when I click on ReferenceUSA from my library's website?
If you have Norton Internet Security, the Privacy Control is most-likely
blocking the content of ReferenceUSA, as a result taking you to the
Username/Password page. The instructions below are for Norton Internet
Security 2004.
Note: These
instructions are only for the 2004 edition of Norton Internet Security, if you
have a different edition of the product we suggest visiting the Symantec
website at
http://www.symantec.com/index.htm for their web support.
NOTICE: This fix is
offered strictly "as-is". Use at your own risk.
- Right-click on your Norton Internet Security icon in your system tray
and select Norton Internet Security, or double click on the desktop icon.
- Click the Privacy Control row, and then click the gold Configure button
on the right.
- Click on the Advanced button.
- Click the add Site button.
- Enter www.referenceusa.com . Click the OK button.
- On the Global Settings tab on the right-hand side, find “Information
about visited sites” and UNCHECK the “Use default settings” entry. Click the
Permit radio button.
- Click OK on of the Advanced Window, and then click OK on the Norton
Internet Security Window. You shouldn’t experience further issues.
Problems accessing the catalog:
"Pop-up Blocker" utilities
Some patron functions of our online catalog use pop-up windows, and if you are
using utility software that blocks such windows, these functions will not
work. Please disable such software while using our online catalog (you may
still experience problems using certain features within the catalog,
however).
Firewalls
Some Firewall settings can
secure your computer so well that certain features of our catalog will not
work. If you experience problems, particularly with interactive e-resources
databases, try configuring your firewall to allow you to verify blocking
manually, then permit access from our web site as you access these features.
Norton Personal Firewall
Configuring Ad Blocking
To add an Ad Blocking string
You can add strings to the Ad Blocking list for all sites or for individual
sites. To view an example of this process, click the "show me these steps"
button at the end of this section.
Open Norton Internet Security or Norton AntiSpam.
If you are using the stand-alone version of Norton AntiSpam: On the Windows
taskbar, click Start > Programs > Norton AntiSpam > Norton AntiSpam.
If Norton AntiSpam is part of Norton Internet Security: On the Windows
taskbar, click Start > Programs > Norton Internet Security > Norton Internet
Security. Once Norton Internet Security starts, click Norton AntiSpam.
Click Ad Blocking > Configure.
In the Ad Blocking window, click Advanced.
On the left side of the Advanced window, do one of the following:
To block a string on all Web sites, click (Defaults).
To block a string on a Web site not in the list, click Add Site, then in the
New Site/Domain dialog box, type the site's address:
Type this HTML string to
permit.
*.heritagequestonline.com
Click OK and repeat for
following sites:
*.umi.com
persi.heritagequestonline.com
rpa.hbpl.org
rpa.hbpl.org/rpa/webauth.exe
rpa.hbpl.org/rpa/default/newlinks.htm
catalog.hbpl.org
On the Ad Blocking tab, click Add.
In the Add New HTML String dialog box, select the Permit action.
Your options are:
Block: Block ads matching this string.
Permit: Allow ads matching this string. (This is available only if you select
a site in the Web site list.)
Type this HTML string to
permit.
*.heritagequestonline.com
Click OK and repeat following
strings:
*.umi.com
persi.heritagequestonline.com
rpa.hbpl.org
rpa.hbpl.org/rpa/webauth.exe
rpa.hbpl.org/rpa/default/newlinks.htm
catalog.hbpl.org
When you are done, click OK to close the Advanced window.
Click OK to close the Ad Blocking window.
Slow Internet Connection Users
If you have a slow Internet
Connection and are trying to use the library catalog, you may disable
downloading of graphics by opening Internet Explorer, Tools, Internet Options,
Advanced tab, scroll down to Multimedia, and uncheck the Show Pictures box.
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How to renew books by
telephone
If you have a touch-tone phone, you may also renew materials 24 hours a day by calling (714) 374-1680. Simply follow the recorded instructions.
Overdue items, items placed on reserve, and
fee-based media materials such as videos, books on cassette, rental books, etc. cannot be renewed by phone and must be returned to the Library when due.
There is a maximum limit of only 1 renewal extension for each item.
Note that you may not renew an item more than once, and may not renew any items which have been reserved by another patron.
Call (714) 374-1680
Enter your barcode number and the # pound key.
Press 1 to renew titles
Then you can press 1 to renew titles individually by listening to
the title, 2 to enter the book barcode, or press 3 to renew all
titles at once.
After renewing an item, wait for the system to tell you the new due
date. The new due date is your confirmation that the book has been
renewed correctly.
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